Care Boarding: A Business Masterstroke, Not Just a Case Study

Executive Summary

Care boarding is a designed, next-generation homecare management platform that brings together providers, state Medicaid programs, managed care organizations (MCOs), and caregivers into an integrated, secure, and elastic ecosystem. By combining powerful technology and decades of homecare industry expertise, Care boarding not only streamlines electronic visit verification (EVV) and regulatory compliance but also transforms the operation of billing, scheduling, payroll, and real-time data reporting for homecare agencies. This white paper offers a complete examination of Care boarding —from its market landscape and user requirements to its technical structure, core features, and competitive strengths—showing how the platform enables homecare providers to drive value-based care, maximize operational efficiency, and optimize health outcomes in the face of an increasingly complex and challenging healthcare environment.

1. Introduction

1.1 Background & Industry Challenges

The homecare sector today is faced with complex challenges. Providers have to deal with a maze of regulations, especially those established by state Medicaid programs and managed care organizations. Homecare systems are usually fragmented, resulting in disconnected communication among caregivers, administrative personnel, and payers. While agencies are grappling with manual data entry, compliance audits, and inefficient scheduling processes, important information is siloed, hindering quality of care as well as financial performance.

Care boarding was conceived as a solution to these pressing challenges. Drawing on extensive experience in homecare and Medicaid, the platform is designed to bring divergent operational processes together into one cohesive whole. Its design principle revolves around eliminating unnecessary processes, minimizing human mistake, and delivering real-time insights to enable decision-makers to deliver enhanced patient outcomes while minimizing administrative weights.

1.2 Purpose and Objectives of the White Paper

2. Market Analysis

2.1 Homecare Industry Landscape

The homecare industry is seeing strong growth because of demographic changes, including an aging population and a rising demand for care in the home versus institutionalized environments. With more than $27 billion in homecare services billing annually and millions of visits from caregivers and patient interactions each month, the industry is marked by both its size and its complexity. Providers, MCOs, and state Medicaid programs are continuously under pressure to provide high-quality care while sustaining rigorous compliance with regulatory requirements. The demand for integrated digital solutions is driven by:

• Data-Driven Decision Making: Growing dependence on analytics to track quality results, maximize resource use, and promote value-based models of care.

• Compliance Pressure:State and federal regulations require precise, real-time reporting of data for audit readiness and anti-fraud.

• Operational Complexity:The coordination among various stakeholders ranging from caregivers to administrative personnel requires a streamlined, effective system.

2.2 User Needs and Pain Points

Homecare agencies, managed care organizations, and state Medicaid programs experience a number of pressing challenges:

• Regulatory Compliance:Providers have to validate each caregiver visit in real-time to meet Medicaid requirements, avoiding risk of penalty and fraud.
• Fragmented Operations:Diverse systems typically lead to slow scheduling, error-prone billing, and ineffective payroll processing.
• Data Silos:Without the centralization of data, gaining actionable insights becomes arduous, inhibiting quality improvement efforts.
• Resource Optimization:Excessive administrative burdens equate to heightened operational expenses and burnout among caregivers.
• Scalability:As agencies grow, current systems tend to suffer from the inability to handle mounting amounts of data and user interactions effectively.

Care boarding is carefully designed to solve these headaches by providing a single, unified platform that is both intuitive and flexible to the ever-changing needs of the homecare space.

3. Product Overview

3.1 Vision and Mission

Care Boarding Ecosystem

Care boarding is founded upon a simple yet powerful vision: to transform the management of homecare by creating seamless communication amongst all participants of the homecare ecosystem. Care boarding's mission is to make available a thorough, secure, and expandable platform that eases operations, increases efficiency, and ultimately delivers better care. The system is not merely a software program; it is an enabler for proactive homecare, crafted with the recognition that effective information flow is crucial to the production of superior patient outcomes.

3.2 Target Audience and Stakeholders

Care boarding primarily serves:

• Homecare Agencies:Organizations that need strong operational management to manage scheduling, billing, payroll, and caregiver records.
• Managed Care Organizations (MCOs):Organizations that aim to enhance care coordination, compliance, and patient outcomes.
• State Medicaid Programs:Government agencies responsible for making sure homecare services meet strict regulatory requirements.
• Self-Direction Programs:Organizations that empower patients and caregivers through flexible, patient-centric approaches.

Who is the primary user of Care Boarding services?

By tailoring its functions to these specific user groups, Care boarding  ensures that every component of the platform addresses real-world challenges and delivers measurable value.

4. Core Functions and Features

Care boarding is a multi-module system composed of multiple interdependent components. All modules are built to operate independently and as part of an integrated system, forming a unifying system that simplifies operations and facilitates decision-making based on data.

4.1 Electronic Visit Verification (EVV) & Compliance

Detailed Functionality:

• Automated Check-In/Check-Out:Caregivers can use a mobile app to clock in and out thanks to the platform's powerful EVV technology. To guarantee authenticity, this system makes use of GPS, timestamping, and biometric verification.
• Real-Time Monitoring:EVV information is received in real time to centralized servers, allowing real-time monitoring by administrators. The feature minimizes the possibility of fraudulent claims and allows all services provided to be recorded accurately.
• Regulatory Reporting:The software is capable of creating reports to meet state and Medicaid requirements. Providers can receive compliance metrics, audit trails, and alerts regarding deviations from required protocols through customizable dashboards.

EVV System Features

Check-In/Out

Caregivers use a mobile app for clocking in and out.

Monitoring

Real-time data transmission for oversight and fraud prevention.

Reporting

Generates compliance reports and customizable dashboards.

Benefits:

• Increased Accountability:Caregiver visits are accurately documented, eliminating errors, and regulatory compliance is assured.

• Fraud Avoidance:Instant capture of data reduces fraudulent possibilities to the extent, maintaining integrity in billing and reimbursement activities.

• Efficient Operations:Automated EVV eliminates the workload, giving the staff the opportunity to provide patient care.

4.2 Billing and Payroll

Detailed Functionality:

• Integrated Billing System:Care boarding integrates billing functions into one system that automatically creates invoices from validated EVV data and service logs.
• Payroll Automation:The payroll module is integrated with the billing system so that caregiver payments are handled accurately and promptly based on actual hours and services rendered.
• Error Reduction and Reconciliation:Integrated reconciliation tools enable discrepancies to be found between planned services and visits, decreasing errors and minimizing financial loss.
• Customization and Flexibility:The system is able to accept various payment modes and billing methods, fitting the diverse needs of various homecare agencies.

Benefits:

• Time Savings:Processing payroll and billing by hand takes a lot less time when automation is used.
• Financial Accuracy:Automated processes decrease the chance of human error, ensuring payments and financials are accurate.
• Enhanced Cash Flow:Efficient billing cycles and proper payroll processing enable agencies to enjoy a robust cash flow.

Homecare Operational Cycle

4.3 Scheduling and Case Management

Detailed Functionality:

• Dynamic Scheduling Engine:Care boarding boasts a sophisticated scheduling engine that dynamically assigns caregivers according to real-time availability, skill sets, and patient requirements.
• Case Broadcasting:In case of urgent or complex cases, the platform applies smart case broadcasting to alert several qualified caregivers at once, saving time and ensuring timely service.
• Calendar Integration:It integrates with top calendar platforms so that scheduling becomes a smooth affair and minimizing schedule conflicts.
• Matching Patients and Caregivers:Algorithms consider historic information and the skill set of caregivers to map the ideal caregiver for each patient, ensuring improved service quality, as well as caregiver satisfaction.
• Notifications:Automated alerts mean that caregivers can be reminded about impending appointments, schedule changes, or emergency updates on cases.

Benefits:

• Increased Responsiveness:Quick matching and broadcasting of cases reduce patient waiting times and enhance care delivery.
• Resource Maximization:Smart scheduling maximizes the use of caregivers, decreasing downtime and operating expenses.
• Better Patient Satisfaction:Well-timed and properly matched care services result in enhanced patient experiences and outcomes.

Caregiver Scheduling Features

Scheduling Engine

An advanced system for caregiver allocation.

Case Broadcasting

Notifies multiple caregivers for urgent cases.

Calendar Integration

Syncs with calendars to avoid conflicts.

Caregiver Matching

Matches caregivers to patients based on data.

Notifications

Sends reminders for appointments and updates.

4.4 Caregiver Mobile Application

Detailed Functionality:

User-Friendly Interface

Real-Time Data Entry

Offline Capability

Communication Tools

Personalized Dashboards

• User-Friendly Interface:The mobile app, created with caregivers in mind, is easy to navigate with a clean layout, simple steps for easy clock-in/clock-out, viewing care plans, and entering visit notes with no problem.
• Real-Time Data Entry:Caregivers can update patient info, record observations, and adjust care plans directly from the app while in the field — making sure everything is logged accurately, right when it happens.
• Offline Capability:The app remains smooth even with poor service areas. It stores information locally, automatically syncing everything as soon as you go back online.
• Communication Tools:Integrated alert systems and messaging capabilities provide caregivers with the ability to easily stay connected with supervisors as well as office staff, getting everyone up-to-date on real-time activity.
• Personalized Dashboards:Every caregiver receives their own personal dashboard, providing their hours, performance metrics, and remaining tasks that need completion -- assisting them in staying organized and motivated to make improvements.

Benefits:

• Increased Efficiency: Mobile access allows caregivers to effectively complete their work, minimizing administrative time, so they can spend more time engaging with patients.
• Enhanced Data Accuracy: Real-time entry of information on site prevents errors as well as improves overall quality of care documentation.
• Enhanced Job Satisfaction: The intuitive nature of the app as well as its efficient functionality decrease caregiver stress levels and enhance job satisfaction.

4.5 Data Reporting and Insights

Detailed Functionality:

• Customizable Dashboards:Administrators can personalize their own dashboards to their specific needs, displaying such key indicators such as compliance, accuracy of billing, caregiver utilization, and patient outcome.
• Real-Time Analysis: The platform handles data instantly, giving managers a live look at what's happening. They can catch trends early and step in to fix issues before they become bigger problems.
• In-Depth Reports: Detailed reports break things down in a way that’s easy to understand, helping teams pinpoint where things can improve and make operations run smoother.
• Predictive Analytics: Complex algorithms anticipate patient demand patterns, caregiver performance, and regulation compliance, so that agencies can plan forward.
• Data Export and Integration:Reporting tools facilitate easy data exchange with partners and external systems by supporting export features and API connectors.

Dashboard Features

Benefits:

• Informed Decision-Making:Access to real-time and historical data empowers agencies to make strategic, data-driven decisions that enhance efficiency and care quality.
• Continuous Improvement:Detailed insights help identify inefficiencies and drive continuous process improvements.
• Regulatory Preparedness:Automated reports ensure that agencies remain compliant with state and federal regulations, reducing audit risks.

4.6 Value-Based Care Tools

Detailed Functionality:

• Care Insights Module: By using real-time information from caregiver visits, this application provides insights into patient trends in health, allowing for early intervention and enhanced quality outcomes.
• Quality Insights Module: The site consolidates information across multiple parameters to evaluate quality measures, enabling programs targeting enhanced patient results and reimbursement maximization through value-based care models.
• Outcome Tracking: Embedded outcome tracking functionalities track the long-term effect of care interventions, promoting an integrated approach to patient care.
• Interoperability with Health Systems:Built to interoperate with electronic health records (EHRs) and other clinical systems, these solutions guarantee that all relevant patient information is available and actionable.

Care Insights Module

Provides real-time data for patient health trends.

Insights Quality Module

Provides real-time data for patient Assesses quality health trends. metrics to improve patient outcomes.

Outcome Tracking

Monitors long-term impact of care interventions.

Interoperability

Integrates with EHRs for accessible patient data.

Benefits:

• Improved Patient Outcomes: By measuring quality and outcome, Care boarding aids value-based care initiatives that generate better health outcomes.
• Financial Incentives: Agencies are able to use quality insights to optimize reimbursements in value-based care models.
• Proactive Care Management: Real-time tracking allows for early diagnosis of problems and effective intervention, lower hospital readmissions, and total healthcare costs.

4.7 Integration and Scalability

Detailed Functionality:

• Partner Connect Program:Care boarding offers seamless integration with a variety of third-party solutions, ranging from eLearning platforms to earned wage access and health screening tools. This program is designed to extend the functionality of the core platform by allowing easy connectivity with complementary systems.
• API-First Approach:The platform is built with an open API architecture that enables seamless data exchange with external systems, ensuring interoperability across diverse healthcare IT ecosystems.
• Modular Design:Each module within Care boarding operates as a standalone component, yet they interconnect effortlessly. This modularity allows agencies to adopt the system incrementally or scale up fully based on their needs.
• Cloud-Native Infrastructure:Leveraging cloud-based technologies ensures that the platform can scale rapidly to accommodate increasing data volumes and user interactions without compromising performance.
• Security and Privacy:The architecture is underpinned by a secure development lifecycle, advanced auditing capabilities, and a suite of industry-standard certifications to safeguard patient data and ensure compliance with HIPAA and other regulatory frameworks.

Partner Connect

API Approach

Modular Design

Cloud Infrastructure

Security Measures

Benefits:

• Seamless Integration: Having the power to integrate with other market-leading solutions allows agencies to create a custom, complete IT ecosystem.
• Scalability for the Future: The modular, cloud-native architecture allows the platform to expand along with your organization, sustaining greater demands without loss of performance.
• Comprehensive Security:Enterprise-class security practices safeguard sensitive patient information, bringing confidence to both patients and providers.

5. Claims Settlement and EDI Integration: A Deep Dive into Seamless Financial Operations

5.1 Overview

At the heart of homecare operations lies the critical need for precise, compliant, and efficient financial transactions. Care boarding's claims settlement module is not an add-on, but a powerful, enterprise-class solution that connects clinical care and financial reimbursement. By using Electronic Data Interchange (EDI) standards and integrating seamlessly with clearinghouses and aggregators, this module ensures that all services provided are correctly translated into claim files and that reimbursements are processed quickly and securely. This part discusses the technical details, operational process, and strategic benefit of Care boarding's EDI integration to homecare agencies.

5.2 Detailed Functionality

1. Automated EDI Transaction Generation

• Data Extraction & Mapping:The system extracts critical service data from various modules (EVV, billing, scheduling) and maps it to standardized EDI formats. Each claim is automatically generated as an EDI 837 transaction—detailing patient demographics, service codes, and provider information—ensuring that every piece of information is precisely formatted according to industry standards.
• File Generation:Once the data is mapped, the system creates batch files in the 837 format. These files are then queued for submission, ensuring that every homecare service is represented accurately. The solution minimizes manual data entry, thereby reducing the risk of errors that could lead to claim denials or delayed payments.

EDI Transaction Process for Claims

2. Real-Time Acknowledgment with EDI 277

• Automated Claim Status Updates:After submission, Care boarding listens for electronic responses from clearinghouses in the form of EDI 277 transactions. These acknowledgments indicate whether a claim has been accepted, rejected, or requires additional information.
• Dynamic Alerting & Resolution:The platform immediately flags any discrepancies or errors found in the 277 response. Intelligent algorithms assess the error types—ranging from formatting issues to data mismatches—and automatically generate alerts for the appropriate administrative staff. For minor, easily correctable errors, the system can even auto-initiate a correction workflow, expediting the resubmission process.

3. Payment Reconciliation via EDI 835

• Payment Remittance Integration:Care boarding seamlessly receives EDI 835 transactions from payers, which contain detailed payment remittance advice. This transaction includes vital information such as the amount paid, adjustments, and patient responsibility details.
• Automated Reconciliation Process:The solution cross-references EDI 835 data with the original 837 claims and internal billing records. Any discrepancies—such as underpayments, overpayments, or adjustments—are flagged and processed through an integrated reconciliation engine. This automation minimizes manual intervention and ensures that providers receive accurate and timely reimbursements.

Streamlined Claim Processing and Reconciliation

4. Clearinghouse and Aggregator Connectivity

• Secure Data Exchange Protocols:Care boarding is designed to connect directly with major clearinghouses and aggregators, ensuring a streamlined transmission of EDI files. By using secure communication channels that adhere to HIPAA and industry best practices, the platform guarantees data integrity and confidentiality throughout the transmission process.
• Batch Processing & Scheduling:The system intelligently schedules the batch processing of EDI files based on peak transaction volumes and payer processing times. This ensures that claims are submitted at optimal times for quicker turnaround and that payment cycles align with the operational cash flow needs of homecare providers.

5. Comprehensive Reporting and Analytics

• Detailed Dashboard Metrics:Administrators gain access to a comprehensive dashboard that provides real-time insights into claim statuses, rejection rates, payment trends, and average turnaround times. These analytics enable proactive management of the revenue cycle and help identify areas for operational improvement.
• Regulatory and Audit Reporting:In addition to operational insights, the platform generates audit-ready reports that document every EDI transaction. These reports are critical during audits and ensure that all transactions meet HIPAA and Medicaid regulatory requirements.

EDI Integration and Reporting Process

5.3 Strategic Value and Expert Insights

• Increased Operational Efficiency:By automating the entire lifecycle of claim processing—from data extraction to payment reconciliation—Care boarding drastically reduces administrative overhead. This not only accelerates the revenue cycle but also frees up resources to focus on quality patient care.
• Enhanced Financial Accuracy and Compliance:Automated error detection and reconciliation ensure that claims are processed with minimal errors. This precision is crucial in avoiding claim denials and reducing delays in payment, thereby stabilizing the financial operations of homecare agencies. Moreover, adherence to EDI standards and HIPAA requirements builds trust with payers and regulators.
• Faster Reimbursements and Improved Cash Flow:The integration of EDI 837, 277, and 835 transactions facilitates faster claim submission and real-time feedback from clearinghouses. With immediate error resolution and automated resubmission workflows, the time between service delivery and reimbursement is significantly reduced, directly impacting the agency’s cash flow.
• Scalability and Future-Proofing:As homecare agencies grow, the volume of claims and financial transactions increases exponentially. Care boarding's cloud-native, modular architecture ensures that the EDI integration scales effortlessly, accommodating high transaction volumes without performance degradation. This forward-looking design means that agencies can continue to expand their operations without worrying about the limitations of their financial processing systems.
• Data-Driven Continuous Improvement:The reporting and analytics capabilities of the claims settlement module empower agencies to continuously refine their operational processes. By monitoring key metrics and identifying bottlenecks or recurring issues, administrators can implement targeted improvements that drive efficiency and enhance overall financial health.

5.4 Conclusion

6. Technical Architecture

6.1 Platform Foundation

• Microservices Architecture: Each function—EVV, billing, scheduling, mobile app, data analytics—is encapsulated as a microservice. This ensures independent scalability, easier maintenance, and the flexibility to upgrade individual components without affecting the entire system.
• API Gateway: An API gateway provides secure, centralized access to all microservices, enabling seamless communication between modules and with external systems.
• Real-Time Data Streaming: Utilizing technologies such as Kafka or similar event streaming platforms, Care boarding processes data in real time. This allows for instantaneous updates across the system—critical for features like EVV and live reporting.
• Data Storage and Management: The platform employs a hybrid storage solution that combines relational databases for transactional data and NoSQL databases for handling large volumes of semi-structured data such as caregiver logs and real-time monitoring metrics.
• Security Framework: End-to-end encryption, multi-factor authentication, and continuous monitoring are implemented to protect data integrity and privacy. The platform is compliant with HIPAA, GDPR, and other relevant regulatory standards.

6.2 Scalability and Performance Optimization

• Elastic Cloud Resources: The use of cloud-native infrastructure allows the platform to dynamically allocate resources based on demand, ensuring consistent performance during peak usage times.
• Load Balancing: Intelligent load balancing distributes user requests across multiple servers, preventing bottlenecks and ensuring smooth operation even as user volumes grow.
• Modular Microservices: The microservices-based architecture means that as new features are added or demand increases, individual services can be scaled independently. This approach minimizes downtime and optimizes resource utilization.
• Real-Time Analytics Engine: By integrating a real-time analytics engine, the platform continuously monitors performance metrics, enabling proactive tuning and optimization to maintain high throughput and low latency.

7. Competitive Landscape

7.1 Differentiators in the Market

Care boarding  distinguishes itself through its comprehensive integration of all homecare functions into one seamless platform. Key differentiators include:

• Holistic Integration: Unlike competitors that offer fragmented solutions, Care boarding unites providers, Medicaid programs, MCOs, and caregivers in a single ecosystem.
• Industry Expertise: With decades of experience in homecare and Medicaid compliance, Care boarding is uniquely positioned to understand and address the complex needs of the homecare industry.
• Scalability and Flexibility: Its modular, cloud-native design ensures that the platform can adapt and grow with any organization—small or large—without performance issues.
• Advanced Reporting and Analytics: The platform’s deep data reporting capabilities provide actionable insights that drive quality improvement and operational efficiency, setting it apart in an increasingly data-driven market.
• Robust Security and Compliance: With a focus on maintaining stringent security standards and regulatory compliance, Care boarding offers a trustworthy solution in an industry where data protection is paramount.

7.2 Market Position and Future Outlook

As digital transformation continues to reshape healthcare, Care boarding  is well-positioned to lead the evolution of homecare management systems. With its rich feature set and proven scalability, it addresses both current and future needs in a rapidly growing market. The platform’s emphasis on integration and real-time data analysis positions it as a critical tool for agencies looking to transition to value-based care models and improve patient outcomes.

8. Implementation and Deployment

8.1 Onboarding Process

Care boarding  offers a streamlined, guided onboarding process:

• Consultative Implementation: Expert teams work closely with clients to understand unique operational requirements and configure the system accordingly.
• Training and Support: Comprehensive training programs, detailed documentation, and ongoing support ensure that users—from administrative staff to caregivers—are fully equipped to leverage the platform’s capabilities.
• Data Migration and Integration: The platform provides robust tools for seamless migration of legacy data and integration with existing systems, ensuring continuity and minimal disruption to daily operations.
• Customization: The solution can be tailored to the specific workflows and regulatory requirements of each state or agency, offering personalized dashboards, custom reports, and flexible scheduling modules.

8.2 Post-Implementation Support and Scalability

• Continuous Monitoring and Updates: Regular software updates and proactive performance monitoring ensure that the platform evolves with industry standards and user needs.
• Scalable Infrastructure: As agencies grow, the Care boarding platform scales effortlessly, leveraging elastic cloud resources and modular microservices to accommodate increased demand without compromising performance
• Feedback-Driven Development: Ongoing customer feedback is actively incorporated into new releases, ensuring that the system remains intuitive, effective, and ahead of market trends.

Enhancing Onboarding Through Tailored Implementation and Support

9. Future Developments and Innovations

9.1 Next-Generation Analytics and AI Integration

Care boarding  is committed to continuous innovation:

• Predictive Analytics: Future iterations will integrate advanced AI and machine learning models to predict patient needs, optimize caregiver allocation, and proactively identify potential compliance issues.
• Enhanced Mobile Functionality: Ongoing enhancements to the caregiver mobile app will further streamline real-time data entry, integrate voice recognition for hands-free operation, and provide enhanced offline functionality.
• Interoperability and Open Ecosystem: Expansion of the Partner Connect program to include more third-party solutions—ranging from telehealth integrations to wearable device data streams—will extend the platform’s capabilities and foster an even more connected homecare ecosystem.

9.2 Expanding to New Markets

Care boarding  is committed to staying ahead of the curve:

• Telehealth Integration: Recognizing the growing importance of remote care, Care boarding plans to incorporate telehealth functionalities to complement in-person visits, thereby extending its reach.
• International Expansion: With a robust, scalable architecture and compliance framework, the platform is well-positioned for expansion into international markets, adapting to various regulatory environments and care models.
• Enhanced Value-Based Care Modules: Future developments will focus on deepening the capabilities of value-based care tools, providing even more granular insights into patient outcomes and care quality.

10. Conclusion

Care boarding represents a groundbreaking solution in the homecare industry—a fully integrated platform that transcends traditional silos to deliver unmatched operational efficiency, regulatory compliance, and data-driven insights. By uniting providers, state Medicaid programs, managed care organizations, and caregivers in a single, secure ecosystem, Care boarding empowers homecare agencies to focus on what matters most: delivering exceptional, value-based care. Its modular design, robust analytics, and scalable infrastructure ensure that as the industry evolves, Care boarding will continue to drive innovation and transform the future of homecare management.

Call to Action:To experience the transformative potential of Care boarding  and see firsthand how it can streamline operations, enhance compliance, and drive improved patient outcomes, request a demo today. Join the growing number of homecare agencies that have revolutionized their operations with Care boarding .

Appendix & References

Appendix

• Client Testimonials: In-depth interviews and case studies highlighting efficiency gains and error reductions (up to 80–90% error reduction reported).
• Performance Metrics: Detailed data on billing volumes, caregiver activity, and patient visits.
• Technical White Papers: Documentation on the system’s security architecture, API integration guidelines, and scalability case studies.

References

• Industry reports on homecare trends and digital transformation in healthcare.
• Regulatory documents related to Medicaid and EVV compliance.
• Technical documentation on cloud infrastructure, microservices architecture, and real-time analytics.