BCG says only 5% of companies are deriving value from AI. Here are the industries it says are getting it right.

A recent report from the Boston Consulting Group (BCG) reveals a striking statistic: merely 5% of companies are successfully realizing the benefits of artificial intelligence (AI). This study, which surveyed over 1,250 firms around the globe, highlights that while AI is reshaping industries, a significant majority—60%—are reporting minimal gains despite hefty investments. BCG identifies certain sectors, such as software, telecommunications, and fintech, as leaders in 'AI maturity.' This term reflects their capacity to generate substantial value through AI integration. In stark contrast, industries like fashion, chemicals, and real estate are lagging behind, struggling to harness the full potential of AI. The research indicates that companies embedding AI into fundamental business functions—such as research and development, sales, marketing, manufacturing, and IT—are witnessing notable increases in value between 2024 and 2025. Amanda Luther, BCG's global leader in AI and digital transformation, clarifies that 'value' encompasses measurable financial impacts, including revenue growth and cost reductions, which ultimately benefit shareholders. Luther emphasizes that successful companies often exhibit five critical traits. These organizations typically have leadership that is not only enthusiastic about AI but also actively utilizes it daily. Furthermore, they are likely to appoint a chief AI officer and a chief data officer to facilitate widespread AI adoption. A collaborative environment between business departments and IT is also common, promoting shared accountability and autonomy. Interestingly, almost 90% of these forward-thinking firms anticipate that the bulk of AI-derived value will come from transforming and reimagining business processes. For instance, AI vision models could be employed in restaurants to enhance service and operational efficiency. Effective AI adopters are also meticulous about tracking the value generated from AI initiatives. Over 60% of these organizations rigorously monitor their AI performance. To maximize benefits, BCG suggests companies ask critical questions regarding the coexistence of human and digital workers and where human contributions remain essential in restructured workflows. Moreover, firms leveraging AI effectively are more inclined to engage in strategic workforce planning, which involves aligning talent strategies with AI goals and anticipating the skills needed in evolving roles. By the end of this year, it is expected that 50% of employees at successful AI-adopting companies will undergo upskilling in AI, compared to just 20% at those falling behind. These innovative companies also prioritize structured learning, involving their workforce significantly more in the workflow redesign process. By combining pre-built AI solutions with tailored approaches, they are positioned to extract the greatest value from AI, supported by enterprise-wide data policies for quality and responsible use.