In wartime Ukraine, the government is deploying a super app for the citizenry's future

In the face of ongoing conflict, Ukraine has emerged as a beacon of digital innovation, leveraging technology to enhance the lives of its citizens. Despite the challenges posed by the Russian invasion, the Ukrainian government continues to pursue President Volodymyr Zelenskyy's vision of a 'state in a smartphone,' evolving this concept into an initiative aimed at creating an 'agentic state' as artificial intelligence progresses. Central to this transformation is Diia, a comprehensive digital platform designed to provide streamlined public services, business resources, and educational opportunities in digital literacy. Valeriya Ionan, an advisor to Mykhailo Fedorov, Ukraine's First Deputy Prime Minister for Innovation, Education, Science, and Technology, emphasizes, "Our main goal is to ensure that every Ukrainian is competitive, holds a well-paying job, and achieves success in life." This initiative includes the innovative Diia.Education platform, which offers free educational content. Recent statistics reveal that 60% of Ukrainians aged 18 to 70 now utilize Diia for online public services, a significant increase of 24% since 2021. The app boasts over 160 public services, including the e-marriage feature, recognized as one of Time's Best Inventions of 2024. Nearly three million Ukrainians engage with Diia.Education, with an impressive 75% course completion rate, far exceeding the industry average. The impact of these educational programs is notable, with digital literacy increasing by 12.5% in 2023 and projected to rise by 10.5% in 2025. This growth is vital for individuals navigating job transitions or displacements due to the war. While emerging technologies raise concerns about job displacement, enhanced digital skills pave the way for opportunities in new fields and expand access to remote work, particularly for marginalized groups. As the conflict intensifies, basic digital literacy becomes a critical defense mechanism. Cybersecurity expert Jeremiah Fowler notes, "The weakest link in every cybersecurity scenario is the human aspect." He highlights the importance of basic knowledge in helping individuals avoid potential online threats. Diia's education programs, featuring top-tier instructors, play a crucial role in equipping citizens with essential skills. Despite facing missile strikes, power outages, and military conscription, Ukraine's digital initiatives have thrived. Fowler, who has spent years in Ukraine, acknowledges the challenges faced by citizens in war zones compared to those in stable regions. The urgency to acquire new skills amid uncertainty has driven many to embrace the educational resources available. In contrast to public-private partnerships for tech education in countries like the U.S., Ukraine's Diia.Education launched in 2023 with a $2 million grant from Google.org. The platform integrates with national job resources and is supported by over 5,000 offline education hubs, ensuring access for those with limited internet connectivity. Approximately 19% of Ukrainian adults lack fixed broadband access, highlighting the importance of outreach programs that assist individuals in their first interactions with technology. Through broadcasting basic educational content on television and offering incentives such as a sign-up bonus for the Diia app, the government encourages participation in these programs. Ionan clarifies that while Diia.Education serves as an edutainment platform, it does not aim to compete commercially but rather to elevate the entire educational market. Fowler emphasizes the long-term benefits of investing in education, stating, "An educated population leads to higher incomes, which translate into better tax contributions and entrepreneurial opportunities." This chain reaction underscores the significance of foundational skills in fostering economic growth and resilience in a time of crisis.