potify users fume over app crashes on Android devices, company responds

Spotify users on Android devices are expressing frustration over the app's tendency to crash and freeze, even when connected to stable Wi-Fi networks. This issue has been widely discussed on Spotify's support forums and reported by tech outlet 9to5Google, prompting a response from the company. One user described their experience: "As soon as I log in, the app freezes, and I receive a 'not responding' notification to close it. However, if I disconnect from Wi-Fi, the app works fine upon reopening." Another user echoed this sentiment, noting that both they and their spouse, who use Pixel 9 phones, encounter the same problem. They found that turning off Wi-Fi allows them to use Spotify without issues. The complaints continued, with a user stating that the app is essentially unusable due to the freezing issue, especially since they rely on Wi-Fi to connect to speakers at home. Others reported similar experiences, with the app becoming unresponsive and displaying a 'Spotify isn't responding' message after updating to the latest Android version on Samsung devices. Despite trying various troubleshooting tips suggested by Spotify support, users reported no improvement. Spotify acknowledged the problem, confirming that it primarily affects Samsung and Google Pixel devices when connected to certain Wi-Fi networks. The company stated, "We’ve received reports from Android users experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes while on Wi-Fi. These issues do not occur while using mobile data." Unfortunately, Spotify did not provide an estimated timeline for resolving the problem. As users await a fix, some have speculated that the issue may be linked to Chromecast-compatible devices. For those affected, the app may freeze during launch or display the 'Spotify isn't responding' message, with functionality returning when switching to mobile data. For the latest technology news and updates, users can follow ongoing developments on platforms like Live Mint.