Jurny and Visual Matrix Partner to Bring Fully Autonomous Guest Experience to More Than 300,000 Hotel Rooms Worldwide

In a groundbreaking collaboration, Jurny, an innovator in AI for the hospitality sector, has joined forces with Visual Matrix, a prominent provider of property management systems (PMS) that caters to over 3,000 hotels globally. This partnership aims to introduce a state-of-the-art guest experience platform that will automate hotel operations on a grand scale. The new integration promises to provide a suite of AI-driven features, including contactless mobile check-in and checkout, real-time guest messaging, identity verification, and various upsell opportunities, all seamlessly incorporated within the Visual Matrix PMS framework. Future developments will see the introduction of Jurny’s voice-activated AI, further enhancing guest interaction and service innovation. Patty Jefferson, Chief Development Officer at Visual Matrix, expressed excitement about the partnership, stating, "By collaborating with Jurny, we’re equipping our clients with advanced guest engagement tools that require minimal effort to implement and yield immediate results.” This partnership is particularly timely as hotels face rising guest expectations alongside ongoing staffing challenges. The collaboration empowers hotels utilizing the Visual Matrix PMS to deliver premium, high-touch services without the need for additional staffing. New features like AI-powered inbox consolidation, a virtual concierge integrated into hotel websites, and automated upgrade offers are designed to improve personalization, lighten the workload, and create new revenue opportunities. With access to over 300,000 hotel rooms, this partnership sets a benchmark for boutique and mid-market properties, enabling them to offer sophisticated services that are both immediate and intelligent. Unlike traditional systems that rely on outdated scripts, Jurny’s platform employs next-generation agentic AI capable of autonomously managing various guest interactions—from answering inquiries to executing backend tasks like identity verification and room upgrades. Luca Zambello, Co-founder and CEO of Jurny, highlighted the significance of this partnership, stating, "Collaborating with Visual Matrix allows us to deliver genuinely autonomous operations to thousands of hotels simultaneously." This joint venture aims to enhance operational efficiency, reduce manual tasks, and ultimately elevate the guest experience through advanced AI capabilities. In an era where staffing shortages and heightened guest expectations are the norm, this partnership equips hotels with the necessary tools to maintain exceptional service standards around the clock, without increasing headcount. Jurny is at the forefront of hospitality technology, revolutionizing how hotel operations are managed and scaled through its flagship platform, Jurny OS, which integrates guest services, communication, reservation management, and business optimization into one intelligent system. Visual Matrix, on the other hand, specializes in delivering innovative solutions for managing all aspects of property portfolios, assisting over 3,000 properties in more than 40 countries. Their platform streamlines operations, automates tasks, and optimizes financial performance, allowing properties to focus on providing outstanding guest experiences.