Businesses can now create AI-powered WhatsApp bots in under 10 mins, says Convozen.AI

Convozen.AI, a leading conversational AI platform from NoBroker, has unveiled an innovative no-code tool that empowers businesses to craft advanced WhatsApp bots in under ten minutes. These intelligent bots are designed to seamlessly manage both voice and chat interactions, remembering conversation context, making informed decisions, and providing real-time, multilingual assistance to users. Leveraging Meta’s voice and chat APIs, this cutting-edge platform allows organizations to deploy AI agents that emulate human-like interactions within the familiar WhatsApp interface. Convozen emphasizes that their integrated solution merges voicebots and chatbots into a cohesive user experience, enabling brands to communicate in their customers’ preferred languages and formats. According to the company, these AI agents are adept at navigating complex customer journeys with remarkable accuracy and minimal delays, significantly reducing the reliance on human agents for routine inquiries. NoBroker, the parent company, has also implemented this technology internally, managing over 5,000 voice interactions daily through WhatsApp. The real estate firm has reported a twofold increase in customer satisfaction and quicker resolution times without needing to expand its workforce. Furthermore, businesses utilizing the Convozen platform have experienced a substantial 44% rise in app engagement since the introduction of these intelligent bots into their customer service processes. Akhil Gupta, the founder of Convozen and co-founder & CPTO of NoBroker, remarked on the transformative nature of this technology, stating, "The industry is shifting from basic workflow chatbots to sophisticated generative AI agents. These bots effectively communicate with customers—both literally and figuratively—operating around the clock to allow human agents to concentrate on more intricate tasks." With strong endorsement from Meta, Ravi Garg, Director of Business Messaging, highlighted the advantages of WhatsApp’s API for voice calling in enhancing in-chat experiences for businesses. Convozen.AI is already facilitating applications across various sectors, including healthcare, banking, insurance, and retail, aiding businesses in reducing costs while simultaneously boosting customer engagement.