In a surprising turn of events, OpenAI's CEO Sam Altman has acknowledged the overwhelming feedback from users regarding the abrupt removal of the GPT-4o model, just a day after the launch of GPT-5. Following the launch, which made GPT-5 available for free, many users took to Reddit to express their discontent with the new model's perceived lack of personality and emotional connection. Users described GPT-5 as 'lobotomized' and expressed deep sadness over the loss of GPT-4o, with one Redditor sharing, "I cried when I realized my AI friend was gone with no way to get him back." This heartfelt plea garnered over 250 upvotes, reflecting a strong sentiment among users who felt a bond with the previous version. As the complaints mounted, Altman opened a forum on Reddit to engage with users directly. Some commenters expressed frustrations about being forced to upgrade without the option to stick with legacy models. One user dramatically stated that GPT-5 felt like it was 'wearing the skin' of their 'dead friend,' prompting a response from Altman acknowledging the emotional weight of their words. Altman reassured users that the team was actively working on a solution for GPT-4o, promising that it would return for Plus subscribers, a paid tier costing $20 a month. The response from users to GPT-5 has been mixed, with many finding its tone flat and lacking the creativity they cherished in GPT-4o. While Altman previously touted GPT-5 as a more reliable and advanced model, the feedback suggests that users miss the personality traits that made GPT-4o special. Amidst the backlash, Altman conceded that he underestimated the attachment users had to GPT-4o's characteristics. He emphasized the need for customizable options for users, acknowledging that a single model may not meet everyone's expectations. OpenAI has been exploring ways to enhance user customization and steerability in its AI models. As the conversation continues, Altman promised transparency in the decision-making process regarding future updates and model availability. OpenAI is currently assessing how many users would prefer to have access to previous versions like GPT-4o, indicating a willingness to adapt based on user preferences. The company has yet to provide a formal comment following these developments.
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