Sam Altman says GPT-5 will regain ‘warmth’ as ChatGPT users push back on update

In response to user feedback, OpenAI’s CEO Sam Altman announced that the company is committed to making the upcoming GPT-5 model more engaging and relatable. Many users expressed dissatisfaction with the perceived lack of wit and creativity in their interactions with the new AI, prompting Altman to acknowledge that his team underestimated the features of the previous model, GPT-4o, that users cherished. Following the launch of GPT-5, OpenAI made the controversial decision to discontinue access to all prior models, including GPT-4o and various iterations of GPT-4. This abrupt change led to significant backlash from users who were frustrated by the sudden removal of options, resulting in OpenAI reversing its stance to allow GPT-4o access, but only for those with a ChatGPT Plus subscription. Free users remain restricted to the capabilities of GPT-5. OpenAI touted GPT-5 as being faster, more accurate, and less prone to generating false information compared to its predecessors. It also claimed improvements across a range of tasks, including coding and reasoning. However, early reactions from users on social media indicated that some found GPT-5 slower and less emotionally engaging, with responses often lacking depth. In light of these critiques, Altman took to social media platform X to outline forthcoming adjustments aimed at enhancing GPT-5’s conversational warmth. He stated, "We for sure underestimated how much some of the things that people like in GPT-4o matter to them, even if GPT-5 performs better in most ways." He emphasized the company’s plans to stabilize the rollout before implementing features to allow for greater user customization, acknowledging that preferences vary widely among users. Altman also recognized the diverse opinions on emotional responses, noting that while some users prefer logical interactions, others appreciate a warmer, more emotionally intelligent approach. As OpenAI navigates this feedback, users can expect enhancements that cater to a broader range of preferences in future updates.