Reliance AGM 2026: MyJio app turns into a AI Advisor for 600 million users

Reliance Jio is set to revolutionize its MyJio application by adopting an AI-centric approach, transforming it from a conventional self-service tool into a personalized digital advisor and relationship manager driven by advanced artificial intelligence. During the company's 49th Annual General Meeting (AGM), Akash Ambani revealed that the app, which caters to over 600 million users across India, will evolve beyond basic functionalities like mobile recharges, bill payments, and balance inquiries. Instead, the revamped MyJio app will proactively assist users, interpreting their intentions and helping them accomplish tasks with minimal hassle. For example, individuals moving to a new city can simply state their needs, and the AI-enabled MyJio will automatically initiate the necessary processes. Travelers heading abroad will benefit from the app's ability to identify optimal international roaming plans and provide real-time updates on usage and costs. The platform will streamline services related to devices as well. Customers acquiring new eSIM-enabled smartphones will find it easy to complete self-KYC procedures and activate their connections within minutes, significantly cutting down on paperwork and reducing service delays. Reliance positions the new MyJio as a digital companion that anticipates user needs rather than waiting for commands. The vision is to foster a seamless, conversational experience where users can interact in a natural manner while the AI manages the complexities behind the scenes. Despite the increased automation features, the platform remains committed to user privacy and control. Reliance has assured that MyJio will perform actions only with the user's consent, provide transparent logs of activities, and require explicit approval for any payment-related transactions.